Refund policy
PRESTIXO — REFUND POLICY
60-Day Money-Back Guarantee
At Prestixo, your satisfaction is our priority. If you're not happy, we're not happy.
That’s why we offer a 60-day, 100% money-back guarantee if you’re not fully satisfied with your Prestixo purchase.
We kindly ask that you give our products a fair trial—use them consistently for at least 2 weeks.
If you’re still not satisfied with the results, simply return the items within 60 days of receiving your order, and we will issue a full refund.
✔ Products, whether used or unused, must be returned to receive a refund.
✔ The return shipment must be postmarked within 60 days of the date you received your original order.
✔ Return shipping costs are not included.
✔ Original shipping fees and parcel protection fees are non-refundable.
To initiate a return, please contact us at:
This 60-day money-back guarantee applies only to items purchased directly from Prestixo.
Damaged Products
If your items arrive damaged, please notify us within 7 days of delivery.
Email us at hello@prestixo.com with clear photos of the damaged product or products, and our team will assist you with a refund or replacement.
Missing Products
If an item is missing from your order, please contact us within 10 days of your order date.
Please include your order number so we can quickly investigate and resolve the issue.
Canceling or Modifying Orders
After placing an order, you have a 6-hour window to request a cancellation or modification.
Once this 6-hour period has passed, we are unable to cancel or modify your order because it will already be processing. This policy helps ensure fast handling and on-time delivery.
To avoid any issues, please carefully review your shipping address, contact information, and order details before completing your purchase.