Shipping policy
PRESTIXO — SHIPPING POLICY
ORDER PROCESSING TIME (1–3 BUSINESS DAYS)
At Prestixo, we carefully prepare and inspect every order before it leaves our facility to ensure the highest possible product quality.
Please allow 1–3 business days for your order to be processed.
Processing time includes:
Order confirmation
Quality inspection
Packing
Preparation of shipping details
Orders are not processed on weekends or public holidays.
During periods of high order volume, processing times may be slightly extended. We appreciate your patience and understanding.
SHIPPING TIME (7–14 BUSINESS DAYS)
Once your order has been processed, it will be shipped through one of our international logistics partners.
Estimated delivery time:
📦 7–14 business days
Please note:
Delivery times may vary depending on the destination, customs clearance, local shipping carriers, and unexpected delays beyond our control.
Estimated delivery times do not include order processing time.
SHIPPING CONFIRMATION & TRACKING
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
Tracking information may take 1–3 business days to appear in the carrier’s system after your order has been shipped.
If you have not received a tracking number within 5 days, please contact us at:
INCORRECT ADDRESS OR DELIVERY ISSUES
Prestixo is not responsible for:
Incorrect shipping addresses provided by the customer
Packages lost due to an incorrect or incomplete address
Failed delivery attempts caused by an unavailable recipient
If you entered an incorrect shipping address, please contact us within 12 hours of placing your order.
We will do our best to update your shipping information before the order is processed. However, changes cannot be guaranteed once processing has begun.
CUSTOMS, DUTIES & TAXES
Prestixo is not responsible for any customs duties, import taxes, or additional fees that may be charged when your package reaches the destination country.
Customs regulations and fees vary by country. Customers are responsible for understanding and complying with the applicable regulations in their location.
LOST OR STOLEN PACKAGES
If your package is marked as delivered but you have not received it, please:
Check with your neighbors or other members of your household.
Contact your local post office or shipping carrier for assistance.
Email us at hello@prestixo.com, and our team will assist you with the claim process where possible.
Prestixo is not responsible for packages that are lost or stolen after delivery has been been confirmed by the shipping carrier.
ORDER STATUS & SUPPORT
If you have any questions regarding your shipment, tracking information, or order status, please contact our customer support team at:
We are here to help!